Submit your SUS Summit directory and attendee badge information using the Vendor Partner Registration link and Vendor Profile Survey link. If we do not have this information by the deadline of August 14, your information will not make it into the Summit directory.

The SUS Registration/Information Desk is where you will collect your Summit materials when you arrive on-site. It will be open at the AZ Biltmore Ballroom Registration Desk during the following hours:

• 11:30am - 5:30pm on Sunday, August 20
• 7:00am - 4:15pm on Monday, August 21
• 7:30am - 2:00pm on Tuesday, August 22

The Exhibitor Service Center is located inside the Summit Solution Showcase, which will be held in the Arizona Biltmore Ballroom. It will remain open during the setup and teardown process to assist each vendor with any logistical concerns. The Service Center can address questions regarding:

• On-Site Service Orders
• Communication Lines
• Electrical Connections
• Audio-Visual Requests

These services are available and may be subject to additional charges:

• Phone connection
• Internet
• Electricity at your booth space

Audio-visual and computer equipment may also be ordered (you will receive information directly from Exhibitor Services within the coming weeks).

This link is for you to order internet, electricity and any a/v equipment you might need. These items are ordered directly through the AZ Biltmore. 

Your final Summit Solution Showcase booth location will be provided to you a week prior to the Summit and this location is non-transferable. The Fire Marshal will have the final decision on the floor layout. SUS will provide each Utility Professional with a detailed map to locate all participating Vendor Partners. Please review the forms and their deadlines for any special needs you may have, including electrical and communication requirements.

Your location will include:

• One (1) 7" x 44" ID sign
• One (1) 6' rectangular draped table
• Two (2) side chairs
• One (1) wastebasket
• Your final booth selection location to be assigned 1-2 weeks before the event

The Solution Showcase setup time is Sunday, August 20th from 12:00pm to 5:00pm and on Monday, August 21st from 11:30am to 3:00pm. This schedule will be strictly enforced! Please note that you may need to schedule your flight earlier to arrive at the hotel to accommodate these times.

Teardown takes place on Tuesday, August 22nd from 11:00am to 2:00pm. Teardown is NOT permitted until the SUS Solution Showcase closes on Tuesday. A member of each Vendor company must be present during the Solution Showcase. Teardown must be completed by 10:00pm on Tuesday. At this time, all areas will be packed and prepared for the rental companies to pick up equipment. A fee will be charged for any items left behind. Shipping and storage of equipment will be handled by GEMS, our tradeshow contractor (see information below).

In an effort to keep a consistent look and feel to the Summit Solution Showcase, we have established a few rules and regulations. These are to help you successfully meet with Utility Professionals. Thank you for following these guidelines while your company is planning for SUS!

1. Signage provided by SUS for each Vendor may not be removed, blocked, or altered in any manner.
2. Promotional material may only be displayed within your designated space. No promotional materials may be distributed within Vendor locations, unless during open hours of the Solution Showcase.
3. It is mandatory that your location in the Summit Solution Showcase be staffed during open hours, one half-hour before opening, and one half-hour after closing.
4. SUS is NOT responsible for lost, stolen, or broken items. Please bring any laptops, hand-held computers, or items of value to your guestrooms.
5. Participating Vendors are solely responsible for their own demonstration materials, products, and other property and should insure products from loss or damage from any cause whatsoever. All property of participating Vendors in transit to, from, or within the confines of the demonstration area is in the care, custody, and control of the Vendors themselves. Event Management or its suppliers or service providers shall bear no responsibility for lost, stolen, damaged, or abandoned materials. All property remaining in the Summit facility after the end of the Summit shall be subject to storage or disposal at the Supplier's expense, at the sole option of the Management. 

DO NOT SHIP FREIGHT DIRECTLY TO ARIZONA BILTMORE THEY ARE NOT EQUIPPED TO HANDLE SHOW FREIGHT.  Shipping directly to Arizona Biltmore will result in handling charges from the Biltmore as well as GEMS Expo Services (our official trade show contractor). Collect Shipments will be REFUSED.  30 DAYS STORAGE IS INCLUDED WITH YOUR MATERIAL HANDLING FEE.  All additional shipping information is covered in the Service Manual, provided by GEMS. 

The Summit Solution Showcase Service Manual will provide you with all the pertinent information you will need for your booth space on the SUS Solution Showcase Floor. You should automatically receive an email from GEMS with information on how to access the Service Manual. They will provide you with a private GEMS username and password to access your Manual online.

Jill Zinkus
jill@gemsevents.com
+1 214-388-5722

The email response will come from orders@gemsevents.com. Please keep an eye out in your Junk folder as well! If you do not receive an email, follow up with Jill Zinkus.